Reactive Support to Respond Immediately
It's Friday night at 5:45pm. You're heading out on vacation for the weekend, but you need to get this proposal out to your next big client. But your computer just locked up. Visions of having to skip your well-deserved vacation flash in your head. This can't be happening!
Tech Officers' clients need not worry, as Reactive Support services are available 24 hours a day, seven days a week, even on Holidays! We know the challenge of running a small business, and your support needs can come at any time of day or night.
Your personal help desk, available 24x7. Even if your employees prefer to use online services for support, you're always able to call someone on the phone. Even if your account tech isn't available, our team of professionals is here to support you.
While most support can be handled remotely (over the phone or by remote agents), there's always a need for someone to show up at your office. Whether you need someone in your office a few hours a week or a few hours a month, Tech Officers has the options to support your business.
Problem Isolation and Resolution
Our team methodically works through your problem, isolating the root cause and working to not only resolve the issue, but prevent it from occurring again in the future.
Get it RIGHT the First Time
Our philosophy is to get it right the first time, not out a quick-fix in place that will fail. You want problems resolved, not just patched. We're passionate about this "old-world" work-ethic. Work with us and experience the difference.